I was introduced to instant messaging at work when our library had a few of our branches test using it for patron interactions about 3 years ago. It became difficult to have someone at each branch available at all times and it was dropped there, but our main location uses it as part of our T-Ref services.
We were using Meebo at the library and I actually impressed my teenage son when I could show him something he didn’t know about. He liked being able to be logged on to all his accounts at once in one location. I’m not on IM much now, but had fun on a video chat with him Mac to Mac recently.
I do use the chat feature on facebook, now.
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Tags: IM
